Refund Policy

At StreamLux, customer satisfaction is important to us. Please read our refund policy carefully before purchasing any subscription.

1. Digital Service Nature

StreamLux provides digital IPTV services, which are delivered instantly after activation. Due to the nature of digital services, refunds are limited once the service has been activated.

2. Eligibility for Refunds

A refund may be considered only if:

• The service cannot be activated due to a technical issue caused by StreamLux

• The issue is reported within 24 hours of purchase

• Our support team is unable to resolve the issue after troubleshooting

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Incompatibility with your device or internet connection

• User error, incorrect setup, or lack of technical knowledge

• Channel freezing caused by unstable internet

• Change of mind after activation

• Partial usage of the subscription period

4. Trial & Testing

We strongly recommend testing the service (when available) or contacting our support team before purchasing to ensure compatibility with your device and internet speed.

5. Refund Process

If your request meets our refund conditions:

• Refunds will be processed using the original payment method

• Processing time may vary depending on the payment provider

6. Contact Us

For refund requests or assistance, please contact our support team with your order details. We are always happy to help.